Privacy Policy

Quest Health RPM Services (“us”, “we”, or “our”) operates the website, https://questhealthrpm.com/ (“the Site”), and provides information, tips and resources regarding durable medical equipment, and may also provide such durable medical equipment to you as you may request based on a prescription (hereinafter the Site, its resources and our medical equipment may be collectively referred to as the “Service”).

DO NOT USE THIS SITE (OR THE TELEPHONE NUMBER OR EMAIL ADDRESS ON THIS SITE) FOR MEDICAL EMERGENCY SERVICES. CALL 911 OR YOUR LOCAL EMERGENCY ASSITANCE NUMBER.

This Privacy Policy informs you of our practices regarding the collection, use, storage, retention and disclosure of personal information when you use our Services, and the choices you have associated with that data. This Policy describes: (i) information that we receive and/or collect from you when you interact with the Site; (ii) how we use and process the information that we receive and/or collect; and (iii) if and why personal information may be disclosed to third parties. By using our Services, you agree to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Policy, the terms used in this Policy have the same meanings as in our Terms and Conditions of Use, accessible here, https://www.questhealthrpm.com/terms-and-conditions/. IF YOU DO NOT AGREE WITH ANY PART OF THIS POLICY OR OUR TERMS AND CONDITIONS OF USE, THEN PLEASE DO NOT USE THIS SITE OR ANY OF OUR SERVICES.

We do update this Policy from time to time so please review this Policy regularly. If we materially alter this Policy, we will let you know of such changes by posting a notice on our Site and/or contacting you at the e-mail address provided to us. Your continued use of the Services will be considered your agreement that your information may be used per the new policy. If you do not agree with the changes, then you should stop using the Services, and you should let us know that you do not want your information used per the changes.

1. Information Collection

We collect several different types of information for various purposes to provide our Services to you and to improve the Services provided. By using our Services, we may collect the following information from you:

Personal Information While using our Service, we may ask you to provide us with certain personal information that can be used to contact you or identify you. Such information may include but is not limited to: (1) contact data (such as e-mail address, telephone number, address); (2) first name and last name; and (3) demographic data (such as gender, date of birth or zip code).

By providing a telephone number to Quest Health RPM Services, you agree that a representative of Quest Health RPM Services, or a third party acting on its behalf, can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products and/or services. For SMS text messages, you may remove your information by replying “STOP” to the SMS text message you have received, and we will remove your personal information within 10 days of receiving such request.

Usage Data We may collect information on how the Service is accessed and used (“Usage Data”) by you. This Usage Data may include information such as your device’s Internet Protocol address, browser type, browser version, the webpages of our Site that you visit, the time and date of your visit, the time spent on those webpages, unique device identifiers and other diagnostic data. Generally, we do not consider Usage Data to be personal information because Usage Data by itself usually does not identify an individual.

We do not track our users across time or across websites.

Sensitive Personal Information Certain personal information, such as information about personal health, insurance, or finances, is characterized as sensitive and may be subject to stricter regulation than other personal information. Before providing it to us, we urge you to carefully consider whether to disclose your sensitive personal information to us. If you do provide sensitive personal information to us, you consent to its use and disclosure for the purposes, and in the manner, described in this Privacy Policy.

Combining Collected Information with Information from Third Party Sources We may combine the information we collect from you with information from other sources and use the combined information as described in this Privacy Policy.

Please refer to our "Notice of Privacy Practices" to learn about our collection, use and disclosure of Protected Health Information (PHI), as that term is defined by as required by the Health Insurance Portability and Accountability Act (HIPAA).

2. Cookie Policy

Our Site uses the following types of cookies:

• ⬥ Session Cookies: We use Session Cookies to operate our Service.
• ⬥ Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• ⬥ Security Cookies: We use Security Cookies for security purposes.

These cookies do not track our users across time or across websites, nor do they collect data for behavioral advertising purposes.

However, you may choose to disable certain performance and/or security cookies, to the extent they are not necessary for the functioning of our website; but, note that we are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you remove your cookies or upgrade your browser after having opted out, you will need to opt out again. Your opt out is specific to the browser you are using and the device you use to access the Site. Therefore, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on our Site without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on our Site.

3. How Your Information is Collected

We collect information that you provide to us and from your use of the Services. The information that we collect and how we process it depends on how you use and access the Services. Some information is collected automatically through our use of cookies and similar tracking technologies.

We collect information from you:

• ⬥ Through Your Use of the Services: We collect personal information and Usage Data from you when you create an account to use our Services, scheduling an appointment, contact us for help or information or otherwise voluntarily provide your personal information. We collect the information and content that you submit to us, through our chat function, by signing up for our newsletter, or use the “Contact Us” form on our Site.
• ⬥ From our Business Partners and Service Providers: Third parties that assist us with our business operations also collect information (including personal information and Usage Data) about you through the Services and share it with us.
• ⬥ Automatically: We also automatically collect Usage Data when you interact with the Services.

4. Use of Data

We use the collected data for various purposes:

• ⬥ To provide and maintain our Service;
• ⬥ To operate, improve and personalize the products and services we offer, and to give each user a more consistent and personalized experience;
• ⬥ To notify you about changes to our Services;
• ⬥ To allow you to participate in interactive features of our Services when you choose to do so;
• ⬥ To provide customer support;
• ⬥ To gather analysis or valuable information so that we can improve our Services;
• ⬥ To monitor the usage of our Services;
• ⬥ To detect, prevent and address technical and/or security issues;
• ⬥ To use de-identified data for various purposes including development of other medical related products;
• ⬥ To contact users, either via email or telephone, to resolve disputes, collect fees and troubleshoot problems with the Services and for other purposes authorized by law and consistent with this Privacy Policy;
• ⬥ Check and verify personal information with third parties as necessary.

5. Sharing of Data

We may share and disclose information collected from you as follows:

• ⬥ To Perform Services. We may disclose personal information, including sensitive personal information as permitted, to third parties in order to perform Services requested or functions initiated by users. In addition, we may disclose personal information in order to identify a user in connection with communications sent through the Services. We also may offer users the opportunity to share information with friends and other users through the Services.
• ⬥ With Third Party Service Providers. We share information, including personal information, with our service providers to perform the functions for which we engage them (such as hosting and data analyses). We may share information as needed to operate other related services.
• ⬥ As requested by You. As applicable, and pursuant to applicable laws, we may share information as you authorize to your family, friends and others you identify who are involved in your healthcare or payment for that care.
• ⬥ With Affiliates. We may share your information with any affiliated business entities. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
• ⬥ With CompliantRX, which is an AI-powered software solution that streamlines medical record review and resupply processes. CompliantRX is owned and operated by our parent company.
• ⬥ For Legal Purposes and/or to Law Enforcement. We also may share information that we collect, as needed, to enforce our rights, protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. This includes reporting to the Food & Drug Administration or other government bodies as required to report adverse events or otherwise comply with the law. We may disclose personal information, including sensitive personal information as permitted, as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain.
• ⬥ Public Health Purposes. We may share information for public health purposes, including reports to public health agencies or legal authorities charged with preventing or controlling disease, injury or disability and reports to employers for work-related illness or injuries for workplace safety purposes.
• ⬥ Abuse. To make reports on abuse, neglect, or domestic violence to a government authority if we reasonably believe you are a victim of abuse or neglect. We will only disclose this type of information to the extent required by law, if you agree to the disclosure, or if the disclosure is allowed by law and we believe it is necessary to prevent serious harm to you or someone else.
• ⬥ Coroners. As applicable, to coroners and medical examiners and funeral directors, as necessary, to carry out their duties.
• ⬥ OPOs. To organ procurement organizations, to the extent allowed by law.
• ⬥ Correctional Institutions. To correctional Institutions if you are or become an inmate of a correctional institution as necessary for your health and the health and safety of other individuals.
• ⬥ For Development. We may use de-identified data to amongst our affiliates to develop additional programs, resources or tools that we may commercialize.
• ⬥ Research. For research projects that are subject to a special approval process. We may use your health information to conduct research and we may disclose your information to researchers as authorized by law. For example, we may use or disclose your information as part of a research study when the research has been approved by an institutional review board or privacy board that has reviewed the research proposal and established protocols to protect the privacy of your information.
• ⬥ Corporate Changes. We may transfer information, including your personal information, in connection with a merger, sale, acquisition or other change of ownership or control by or of us or any affiliated company (in each case whether in whole or in part). When one of these events occurs, we will use reasonable efforts to notify users before your information is transferred or becomes subject to a different privacy policy.
• ⬥ Service Providers. We may employ third party companies and individuals to facilitate our Services (“Service Providers”), provide the Services on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• ⬥ Other Purposes. We may share your information, including your personal information, as otherwise permitted by law.

6. Third Party Websites

By accessing third party websites through our Site, you are consenting to the terms and privacy policies of those websites. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

7. Retention of Data

We will retain your personal information only for as long as is necessary to provide you with our products and/or services, and as necessary to fulfill the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

8. Users Only of Legal Age of Majority

Our Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your minor child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers. No one under age 13 may submit or post any information, including personal information, on our Site. Under no circumstances may anyone under age 13 use our Site. Parents or legal guardians of children under 13 cannot agree to these Terms on their behalf.

9. Security of Data

The security of your data is important to us, but no method of transmission of data over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Therefore, we cannot guarantee the security of data sent to us electronically on our Site or through our Services, and transmission of such data is therefore entirely at your own risk.

10. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party’s website. We strongly advise you to review the Privacy Policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites or services.

11. Accessibility

We are committed to making sure that our Services are accessible to everyone. To access this Privacy Policy in an alternative form, please call us at (954) 509-3820 or email us at compliance@questhealthrpm.com.

If you have any questions, complaints, or requests about this Privacy Policy, please contact us:

Quest Health RPM Services
7401 Wiles Rd #139,
Coral Springs, FL 33067
(800) 648 8831
compliance@questhealthrpm.com